Investments carry significant risks and can lead to rapid loss of capital due to market fluctuations. 74% of retail investor accounts lose money when investing with this provider. Ensure you understand the complexities of investments and assess your ability to bear potential losses. Review our Risk Disclosure Statement.

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Privacy Policy

Effective Date: July 5, 2025

Valestraquin is dedicated to safeguarding your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other relevant regulations. This Privacy Policy details how we collect, process, store, and secure your personal data when you engage with our financial investment platform and services.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Full name, email address, phone number, and other details provided during account creation, form submissions, or when contacting us.
  • Investment-Related Data: Information required for account verification, including identification documents, banking details, or proof of residence, to comply with Financial Sector Conduct Authority (FSCA) requirements.
  • Platform Usage Data: Details about your interactions with our website and investment platform, such as IP address, browser type, device specifications, and pages accessed.
  • Cookies and Analytics: Data gathered through cookies and similar technologies to optimize user experience and evaluate platform performance. Refer to our Cookies Policy for more information.

2. How We Use Your Information

Your personal information is used to:

  • Deliver and enhance our financial investment platform and services.
  • Verify your identity and adhere to regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Communicate with you regarding your investment account, transactions, or support requests.
  • Provide promotional materials, such as investment insights or updates, with your explicit consent.
  • Analyze platform usage to improve functionality and user satisfaction.

3. Legal Basis for Processing

We process your personal information based on the following grounds:

  • Your consent, where applicable (e.g., for promotional communications).
  • The necessity to fulfill our contractual obligations (e.g., providing investment services).
  • Compliance with legal requirements (e.g., FSCA regulations).
  • Our legitimate interests, such as enhancing platform security or preventing fraud, provided these do not override your rights.

4. Sharing Your Information

We may share your personal information with:

  • Regulatory bodies, such as the FSCA, to meet legal obligations.
  • Trusted third-party providers (e.g., payment processors, technology vendors) who support our services, bound by strict confidentiality agreements.
  • Law enforcement or other authorities when required by law or to protect our legal rights.

We do not sell or lease your personal information to third parties for marketing purposes.

5. Data Security

We employ robust technical and organizational measures, including encryption and access restrictions, to protect your personal information from unauthorized access, loss, or misuse. While we strive to maintain high security standards, no system can be entirely risk-free.

6. Your Rights

Under POPIA, you are entitled to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data, subject to legal and regulatory constraints.
  • Object to or limit the processing of your data in specific cases.
  • Withdraw consent for processing, where applicable.

To exercise these rights, contact us at support@valestraquin.com.

7. Data Retention

We retain your personal information only as long as necessary to achieve the purposes outlined in this policy or as mandated by South African law. For instance, financial records may be kept for seven years to comply with regulatory requirements.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa, such as where our service providers operate. We ensure compliance with POPIA and implement appropriate safeguards to protect your data during such transfers.

9. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date. We recommend reviewing this policy regularly to stay informed.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Email: support@valestraquin.com
Phone: +27 71 373 0388
Address: 107 Ny 112 St, Guguletu, Cape Town, 7750, South Africa

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